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    Where are you located?

    We have two locations.

    Our flagship store is  located at the Fashion Show Mall in Las Vegas, NV:

              3200 S. Las Vegas Blvd Ste. #2126, Las Vegas, NV  89109

    Our second store is in SoHo - New York, NY off of Houston and Broadway:

              599 Broadway, New York, NY 10012

     

    Do you ship outside of Las Vegas, NV?

    Yes - we process and ship orders worldwide to over 241 countries.

     

    How long will it take for my order to arrive?

    Most orders are prepared for shipping within one (1)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days.  International customers usually receive their purchases within 7-10 business days.

     

    Why was my order canceled?

    There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

     

    What happens if my package is returned to Urban Necessities?

    If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

     

    What is your return policy?

    We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.

     

    Are all the items you sell authentic?

    Urban Necessities sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

     

    When will you get more or an item that is sold out?

    Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

     

    If an item says “worn” is it the same as in the picture?

    The picture on the website for worn items are not of the actual shoe, but a stock image, taken here at Urban Necessities, of a deadstock pair.  Worn items are priced according to their condition.  If you would like to request pictures of the actual worn pair for sale, you may send a request to charliep@urbannecessities.com.  Include the name, size, and price of the item.

     

    Do you accept trades or size swaps?

    A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes.  Because of this, we rarely do trades. 

     

    Does Urban Necessities buy shoes outright?

    We do “cash-out” for shoes for a reasonable negotiated price.

     

    How do I become a consignor at Urban Necessities?

    Consignments mean we sell items for you, and we pay you as your items sell.  Many local consignors bring their items to our store in person.  Out-of-state and out-of-country consignors often ship their consigned items to us.

    To get started on the consignment process, visit www.urbannecessities.com/pages/consignment to view how the process works and to sign up for an account.  Remember when you are registered and want to view activity of your dashboard and other profile information, you will log into unconsignment.com

     

    When you sign up for an account, you will add items to your dashboard to sell thru us.  You would either drop the items off in person (if you’re local) or ship them to us at:

     

    Consignment Department

    Urban Necessities

    3200 Las Vegas Blvd S

    Ste 2126

    Las Vegas NV 89109

     

    or

     

    Urban Necessities

    C/O American Eagle Outfitters

    599 Broadway

    New York, NY  10012

     

    Don’t forget - if you are shipping to NY - to include “C/O American Eagle Outfitters” on your shipping label, as we newly occupy the space and do not want the mail carrier to overlook the delivery. We also recommend that all shipped in consignment require a signature at time of delivery.

    Be sure to include the printed batch ID with your shipment so we can easily identify the items as yours.

    When we receive, inspect, authenticate, and approve your listing, we “accept” it into our system and it is immediately available for sale in-store and online.

     

    Who sets the prices?

    Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors.  We price items to move quickly.

     

    When will I get paid for my consignment?

    We issue checks in your name as your items sell.   (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units).

    Checks are prepared every Thursday.  These checks will be for the prior weeks' sales Sunday thru Saturday. You will receive a text that indicates that the check is ready for pickup (if you’re local to either location) or that is it being mailed to you (if you’re out of state or out of country).

     

    Do I have to pay sales tax?

    If you are purchasing online from outside of Nevada or New York, you are not subject to sales tax.  You pay the list price for the item, plus shipping.  If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country.  These fees are typically determined by your country’s receiving agencies.

     

    I couldn’t find an answer to my question.  How should I contact Urban Necessities?

    You have several ways to contact us. You can submit an inquiry thru our website’s contact form at https://urbannecessities.com/pages/contact.

    Consignors can log into their account at unconsignment.com and open up a support ticket for assistance with the consignment process.

    You may also send emails to info@urbannecessities.com